Privacy Notice

This Privacy Notice explains how Daisy Chain collects, uses, stores and protects your personal information when you visit our website or use our services.

Daisy Chain is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice was last updated in June 2026.

Who we are

Daisy Chain is the data controller for the personal information collected through this website.

Our registration with the Information Commissioner’s Office (ICO) is Z8991905.

If you have any questions about this Privacy Notice or how we process your personal information, please contact:

Data Protection Officer
Daisy Chain
Calf Fallow Farm
Calf Fallow Lane
Norton
Stockton-on-Tees
TS20 1PF

Email: info@daisychainproject.co.uk

Telephone: 01642 531248

What information we collect

Depending on how you use our website or services, we may collect:

• Your name.
• Postal address.
• Email address.
• Telephone number.
• Date of birth where relevant.
• Information you provide when completing online forms.
• Information relating to event bookings, enquiries, volunteering, fundraising or donations.
• Technical information such as your IP address, browser type, device information and website usage.

We also collect anonymous statistical information to help us improve our website and understand how visitors use it.

How we collect your information

We collect information when you:

• Contact us through our website.
• Complete an online form.
• Register for an event.
• Make a donation.
• Subscribe to receive updates.
• Volunteer or enquire about our services.
• Browse our website using cookies and similar technologies.

Our lawful basis for processing

We only collect and process personal information where we have a lawful basis to do so under UK GDPR.

Depending on the circumstances, we may process your information because:

• You have given your consent (for example, to receive marketing communications).
• Processing is necessary to fulfil a contract or provide a service you have requested.
• We have a legal obligation to do so, such as processing Gift Aid claims or maintaining financial records.
• We have a legitimate interest in delivering our charitable activities, improving our services, administering our organisation and communicating with supporters, provided those interests do not override your rights and freedoms.

How we use your information

We use your information to:

• Respond to enquiries.
• Deliver our charitable services.
• Process donations and event bookings.
• Administer Gift Aid claims.
• Communicate with supporters where appropriate.
• Improve our website and services.
• Meet our legal and regulatory obligations.
• Prevent fraud and protect the security of our organisation where necessary.

We will only send marketing communications where you have chosen to receive them or where we are otherwise permitted to do so by law. You can withdraw your consent at any time.

Who we share your information with

We only share personal information where necessary.

This may include trusted service providers who help us operate our website and services, including payment processors, website providers, email communication platforms and professional advisers.

Examples include:

• Stripe
• GoCardless
• Mailchimp
• Raising IT

Where you make a Gift Aid declaration, we will share the necessary information with HM Revenue & Customs.

We may also share information where required by law, court order or where necessary for the prevention or detection of crime.

We never sell your personal information.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with UK GDPR to protect your information.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although no method of transmitting information over the internet is completely secure, we take reasonable steps to protect the information you provide to us.

How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, safeguarding and financial obligations.

When information is no longer required, it is securely deleted or anonymised.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our website is used.

These include essential cookies that enable the website to function and analytical cookies, such as Google Analytics, which help us understand visitor behaviour and improve our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser settings or our website’s cookie banner.

Children and young people

If you are under the age of 18, we recommend that you obtain permission from your parent or guardian before submitting personal information through our website.

Third-party websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy notices before providing personal information.

Your rights

Under UK GDPR you have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information where appropriate.
• Request restriction of processing.
• Object to certain types of processing.
• Withdraw your consent where processing is based on consent.
• Request the transfer of your information where applicable.

To exercise any of these rights, please contact our Data Protection Officer using the details above.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, our services or how we process personal information.

The latest version will always be available on our website, together with the date of the most recent update.